Your all-round carefree service from Schiedel

Our service for you!

In terms of sustainable management, it is our aim to build a long-term relationship with our customers and to make them more successful on the market with our products and solutions. You can trust the professionals at Schiedel!

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Your all-round carefree service from Schiedel!

At Schiedel, service is more than just a friendly voice on the phone. Service is an essential part of the Schiedel total package. In addition to product quality, safety, reliability and innovative strength as well as a good price-performance ratio, customer satisfaction is significantly influenced by our service. We do everything we can to provide you with the best possible advice in every situation, whether in personal contact, on the phone or by e-mail.

Download Center

Here you will find all the important files relating to our products - from chimneys and stoves to ventilation systems. Download installation instructions, flyers and technical data sheets as PDF files and get all the information you need at a glance.

TO THE DOWNLOAD CENTER

Support & Logistics

Our aim is to support customers and partners and also to ensure smooth delivery. Our offer ranges from offline to online services. We deliver our products directly to the construction site as requested or on call.

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Online-Tools

Mobile-Apps

Our apps for fireplace and outdoor design bring your ideas to life virtually. Experience wood stoves directly in your living room, plan the assembly with detailed instructions and design the perfect garden fireplace with augmented reality. This way you can see everything before you buy - simple and realistic.

TO THE MOBILE APPS

3D/ BIM CAD Database

Our online database gives you access to over 4,000 drawings for our stainless steel, ceramic and chimney systems. Register now and download.

TO THE 3D/ BIM CAD DATABASE

Product Finder

To simplify your selection from our range of products, simply follow the wizard, answer a few questions, and find the perfect match for your needs.

TO THE PRODUCT FINDER

Sales Consultant Search

Do you have questions and need a sales consultant in your country? Use the sales consultant search to find the right sales consultant directly from your region.

TO THE SALES CONSULTANT SEARCH

FAQ's

Do you still have questions about your chimney, stove, ventilation system, processes or other topics? We have summarized the most frequently asked questions for you in our FAQs.

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Service - FAQ's

You can find all contact information for the customer center, customer service or technical support, whether stainless steel, PARAT or installation, under Contact & advice.

Please note the telephone availability for our Munich location: MO - DO7:00 - 17:00
FR7:00 - 13:00

Please note the telephone availability for our Wiehl site:
MO - DO7:30 - 16:30
FR7:00 - 12:00

With our online tool for cross-section dimensioning for professionals, you can create your own calculations for our ABSOLUT, ABSOLUT PARAT, ABSOLUT with thermal draught, SIH, SIH PARAT, KERASTAR, TECNOSTAR PLUS and ICS chimney systems. If you have any further questions, please contact our application technology department.

You will find the contact details under"Contact & advice".

Please contact one of our technical advisors. They will assist you with technical questions as much as possible. Simply go to our sales advisor search, enter your zip code and contact the right person for each specialist area.